To provide clear direction and strategy to a 2000-member professional society representing residential and commercial real estate
appraisers, during an intense period of economic decline, competition and organizational challenges.
As a result of Oliver’s organizational realignment strategy, the organization is a leader in legislative initiatives related to appraiser
independence, has solid reserves, and a clear direction for its future.
ü Oliver developed its first-ever strategic plan tied directly to the budget, ensuring resources were appropriately
allocated to top priorities.
ü His member services strategy improved the quality and delivery of member programs, focusing on tools to
assist members during tough times.
ü Oliver leveraged web-based resources and digital media to deliver more and better educational programs and
member services.
ü His financial management plan increased reserves by 69% in one year.
ü Oliver’s partnership strategy brought like-minded associations together to provide legislative and educational
programs.